Replacement & Return Policy

Our Replacement Policy

At AQ Electronics, we stand behind the quality of every product we ship. If your product arrives damaged or is not working, we will replace it - no questions asked, as long as the claim is made correctly.

How to Claim a Replacement

  1. Record a full unboxing video - You must record a complete, uncut video of you opening the parcel from the moment you receive it. This is required for all damage or defect claims.
  2. Contact us the same day - You must contact us on the same day of receiving the parcel. Claims made after the delivery date will not be accepted.
  3. Send us the video - Share the full unboxing video with us via WhatsApp or email. Partial videos or photos alone will not be accepted as proof.

Replacement Process

  1. Once your video is verified and the damage or defect is confirmed, we will ask you to ship the product back to our store address in Hyderabad.
  2. Return shipping cost is paid by the customer.
  3. Once we receive the returned product and inspect it, we will ship a fresh replacement unit to you.
  4. Replacement shipping cost is paid by AQ Electronics.

Important Notes

  • We do not offer cash refunds. Replacement only.
  • Claims must be made on the same day of delivery - no exceptions.
  • A full unboxing video is mandatory. No video means no claim.
  • Products that show signs of use, mishandling, or damage caused after delivery are not eligible for replacement.

Contact Us

If you have received a damaged or defective product, contact us immediately via WhatsApp or through our store. We are here to help.